Warranty & RMA

Manufacturer's Warranty
At Thermalution, we are committed to providing our customers with the best products and services. All products, with the exception of ex-demo, or clearance products are sold with a manufacturer's warranty, unless otherwise noted.

Warranty - Product Registration
Please select your product series :
Water Sport Series
Outdoor Series
   
If you have any problems in registering, please contact us: >> Problems in Registering

RMA - Product Repair
Any malfunction occurred, please consult to your local distributor. If not find your local distributor, Please select your product series :
Water Sport Series
Outdoor Series

Warranty attention
Please keep your barcode number, the barcode number can be find from Thermalution packing box, instruction manual and inner of your undersuit.

If you have to cut the barcode number from your undersuit, please keep it as you may need to provide it for repair service tracking or warranty service purposes. Lost the barcode number could possible lose your warranty right.


Warranty exceptions and repair fee
Thermalution may charge you a repair fee (including shipping charges) as described in the warranty section. If Thermalution inspects your undersuit and determines that (i) your product has failed due to or has compatibilities with improper use, (ii) the product has failed due to accident, abuse, neglect, misuse (including connecter pin break, battery pin break, over stretch causing exposure of wires, any components besides the thermal system module; etc), unauthorized modification, extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes ("Warranty Exception") Thermalution will return your product to you without servicing and may charge you the repair fee. In general, any action that is NOT instructed in the manual, on Thermalution website or recommended by Thermalution will be considered as improper use. For more details, please refer to the warranty section on the Thermalution website.


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